Compliance & Quality Assurance Officer
Make a real difference with a team that values compassion, dignity, and support.
Compliance & Quality Assurance Officer
Location
Bromsgrove, Worcestershire
Job Type
Full-time, Permanent
Salary
£38,000 – £48,000 per annum
Working Hours
40 hours per week
About the Role
Divine Health Services is seeking an exceptional Compliance and Quality Assurance Officer to join our organisation and play a key role in maintaining the highest standards across our care, HR, recruitment and sponsorship functions.
This is a pivotal role for someone who is passionate about ensuring safe, high-quality care and robust regulatory compliance. As part of our leadership and governance structure, you will help shape and strengthen the systems that keep our organisation safe, compliant and well-led.
In this role, you will oversee compliance with Home Office sponsor licence duties, CQC regulatory requirements, Local Authority contracts and quality standards, and internal HR, recruitment, onboarding and workforce processes. Your work directly supports safe care delivery, strong governance, and full regulatory compliance.
Sponsor Licence & Workforce Compliance
Maintain accurate sponsored worker files in line with UKVI requirements
Monitor right-to-work, visa expiry, absences, and reportable changes
Support internal audits and Home Office compliance visits
Ensure rota allocation meets contracted hours for sponsored workers
HR, Recruitment & Onboarding Compliance
Oversee document verification, training compliance and staff file quality
Support interviews, scoring and compliance for CoS-eligible candidates
Ensure all new starters complete required induction and competency checks
Care Quality & CQC Compliance
Assist with internal quality audits, observations, and evidence gathering
Support the Registered Manager in achieving high CQC standards
Identify risks and implement corrective action plans
Quality Assurance & Governance
Conduct regular audits across HR, training, recruitment, care planning and incident reporting
Maintain risk registers, audit logs and compliance dashboards
Prepare weekly and monthly compliance reports for senior management
Person Specification
Essential Criteria
- Experience in compliance, quality assurance, HR, governance or care regulation
- Strong understanding of regulatory frameworks such as CQC, UKVI sponsor duties or Local Authority quality standards
- Excellent attention to detail and ability to identify gaps or risks
- Strong organisation and analytical skills
- Confident communicator able to support, guide and influence staff
- High standards of professionalism, integrity and confidentiality
Desirable Criteria
- Experience with sponsor licence processes, CoS assignment or SMS reporting
- Experience supporting CQC inspections or LA audits
- Experience delivering training or coaching on compliance topics
- Previous experience in a regulated care environment
Why Join Divine Health Services?
We invest in our people because we know that great care starts with a great team.
Senior & Influential Role
Direct impact on operational safety and service quality
Build Systems
Opportunity to build and strengthen systems that support growth and regulatory excellence
Supportive Leadership
A meaningful role in improving care for vulnerable individuals
Competitive Salary
£38,000 – £48,000 per annum with opportunities for professional development
Professional Development
Ongoing training and career progression opportunities
Make an Impact
Shape governance and compliance standards across the organisation
Important Information
- This vacancy is open to applicants currently residing in the UK.
- This role is with Divine Health Services — a CQC-regulated domiciliary care provider operating across Worcestershire.
- An enhanced DBS check will be required prior to starting.
- This is a senior role with direct reporting to the Registered Manager and senior leadership team.
If you are passionate about compliance, quality assurance, and making a real difference in the care sector, we would love to hear from you.
Ready to Apply?
To be considered for this role, complete our full application form. Please note the Reference ID: DHS-CQAO-0326.
Online Application
Complete our full application form online. The form covers your personal details, employment history, qualifications, references, and screening questions — matching our official SW012 application process.
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